Alsa buses are fine, most now come with a small 7 inch screen and using earphones you can pick from a reasonable selection of movies albeit in Spanish. They don’t explain how the ticket works and don’t bother and keep getting you the wrong information. Bus driver don’t speak English and costumer service either, really difficult , made my journey extremely hard and stressful! Please choose a different date. It's a coach service so don't expect luxury, but for normal people it's entirely acceptable. I was a little hesitant and even my traveling mate asked would I made my flight?? We placed our big bags under the bus and kept our backpacks with us. No help, no alternatives suggested. Never again. Sevilla to Lagos way better than expected! This is like the system in planes, with a choice of movies, music, games, etc. Shame Alsa to give a bad name to Spain for your lousy services!!! This is why you are finding that Alsa list the same departure times: you would be booking the Alsa bus via the Eurolines affiliation site. The Eurolines site is a portal for affiliated long-distance bus companies throughout Europe. They failed to pick me up at my connection in Lleida, forcing me to take other measures that cost me an additional 75 Euros. Unfortunately there is no any other company in Madrid to travel with (Alsa I guess is legal/illegal monopoly). The best thing I can say about Alsa is that the busses were on time for the three journeys I took between Malaga, Granada and Cordoba in October.The mobile website is clumsy and the UI doesn't display properly on Android mobile. Sorry, there are no tours or activities available to book online for the date (s) you selected. Be careful if you use ALSA they may sign you up for a rewards program with famous scam company Privicompras. No matter what you ask, they send some automatic request to leave a comment. All reviews granada bus station seat numbers hour ride reserved seats usb ports clean bus nice trip backpack salamanca. Everything went as planned. Well, ALSA is a reliable company… but I never made a ticket purchase by phone. Legroom was fine, bus looked clean and driver actually seemed to follow traffic rules (not all Spanish professional drivers, esp. During my trips a few arabs that play loud music or talk. Alsa is one of the major bus companies in Spain, with routes all over the country (many other companies only cover a region). BTW no bathrooms = no bathroom smell. I’m currently waiting 2hours for te next one even though I bought a return ticket this morning. ALSA also acquired a bus company in the Canary Islands. Surely It is recommend to use ALSA to travel around in Spain and highly recommended to use the premium buses as the provided excellent service from meal, drinks and sweets during the trip are absolutely worth the ticket value.Kudos to Carolina the stewardess who was on the bus for the 8:30pm Granada to Madrid trip on Thursday Feb 20, 2020 who made an awesome service with excellent presentation in both English and Spanish language. Europe - ALSA Bus or Busbud? See the schedule of buses Alsa and enjoy all the advantages of organizing your bus routes, knowing every way schedule before booking.. So we decided to get a refund. Wanted to go from Sevilla to Lagos but was concerned about taking a bus because of all the bad reviews from ALL the carriers. I then had to fill out a form with unnecessary details like my passport number (which they never check when boarding the bus).The drivers are not friendly, won't help with baggage, the buses are not very clean and the toilets are locked (lucky I didn't have diarrhoea or my period! Possibly someone familiar with the buses can assist us, please. Also, from Granada to Cordoba, you have to change trains in Antequera – really? When I complained, they told me the bus had come as usual and that I must have been standing in the wrong place. 3 reviews of Alsa "This review is based on Premium Bus Service between Granada Bus Station and Madrid Airport. This is the version of our website addressed to speakers of English in the United States. They missed my stop and when I asked rhe driver he became loud. #64 of 124 Transportation in Madrid. Insider-Tips: On ALSA buses children under 4 years of age are allowed to travel for free. Booked a trip on bus with wc and wifi, wifi does NOT work for anybody in the bus, WC use cost 1 euro everytime for using it, btw it is extreme hot in the bus. Alsa is fine. Comfortable journey thanks to the entertainment of the individual tv screens and the Wi-Fi. Total bull, all of it, and I’m never ever going with this company ever again! I will go out of my way to avoid using ALSA in the future. There were 4 stops on the way to Lagos. ... ALSA Bus Cordoba to Granada | Amazing Andalusia - Spain Trip Report - Duration: 15:23. Cost me 150€ in total and I had to cancel my credit card and have my bank investigate fraud. Gear Rentals, Night Tours, Bike Tours, Sightseeing Tours, City Tours. We bought a bus ticket from Biaritz airport to Bilbao via San Sebastián - we missed our connection from San Sebastián ti Biaritz and next available bus was 6 hours later. Use Alsa at your peril. !From a spanish who used to take this twice a month now i avoid it to its maximum!!!! During my trips a few arabs that play loud music or talk loud non stop. The service is the worst ever! In my way back to Madrid I took the premium bus where I found the best services I have ever experienced in riding a bus. Premium adds a single seat option, larger more comfy seats and more options on your screen. Really bad, awful, disgusting expirience with Alsa, I had bought a ticket from Valencia to Barcelona in march, I asked to two operators by call in two different times if the buses were confirmed and they replied me: "yes" when I arrived in the bus stop, a person told me that Alsa had cancelled all buses ! other buses: dirty seats or broken, bus shaking all 6 hours journey, media screen not working, unable to charge my phone and I better won't mention the bathroom where you have to pay hahaha. Choose how you want to move Rates and discounts. Alleen de prijs was goed. I purchased Supra bus ride (supposed to be luxury bus) in order to expect more comfort but instead the same rubbish as their other buses: dirty seats or broken, media screen not working, unable to charge my phone and I better won't mention the bathroom where you have to pay hahaha. Ended up booking a trip from Sevilla to Lagos using ALSA online. they are thieves, cancel the buses without advice. Sometimes … Fair enough if you don’t want to wait because there is a schedule that you need to do but don’t send me away if you are not gonna wait for me. Alsa. Thanks for this review of Bus Bud and ALSA. You will be able to access villages, small towns, and bigger cities all over Spain with ALSA. The view, especially closer to Malaga, was nice as well. The seats were not spacious but they reclined a lot making them comfortable. What informacion they post when you buy a ticket is not accurate. Young customers up to 12 years benefit from a 30 % discount.Families and groups (5 to 20 passengers) can take advantage of reduced rates on ALSA services as well, with discounts ranging from 20 to 30 %. If your situation is clear and you just book and go, that's fine, but in case of any need - you have no chance to be supported at all! The ride could be rough and riding a bus in the middle of the night alone? Alsa is completely unreliable and should be avoided at all costs. Choose from a lunch or dinner departure time for added flexibility. … Buses are normally on time. Shame Alsa to give a bad name to Spain for your lousy services!!! We did a day trip from Malaga to Granada using ALSA and were very impressed with the quality of their bus fleet, ... All reviews day trip driver malta punctual tickets. This is a fairly new website that is a clearinghouse for bus ser, I have taken ALSA bus on two occasions, once from Granada to Seville, and the other from Salamanca to Porto. In my case there were 4 stops. Another terrible experience with Alsa. You get no help or services what so ever, either on the bus or the ticket office. ).Also I lost my sunglasses on their bus (rolled under the seat); on contacting lost property they made me fill out another form but no reply, even on chasing, no reply.If you're on a budget, take them, otherwise take the train. What informacion they post when you buy a ticket is not accurate. In my case there were 4 stops. I had to pay a surcharge fee using card (which is the only option) and as you cannot book multiple trips on their site I had to annoyingly pay the fee three times. It's nice and comfortable and clean, arranged, but the only problem the buses are too slow to get people to their jobs and studies at the time. No bus till late evening. What informacion they post when you buy a ticket is not accurate. This provides an entry into a very interesting market where we believe there is a strong opportunity for further growth. First of all, I can highly recommend BUSBUD. My husband (who is also named G for short) and I are travelling for a year. All this even though she had paid extra for toilet, wifi and power... Driver said it was not his problem because it's a different company....AVOID!!! We got our bags and left. While I was deciding on the trip, I read lots of mixed reviews in TA. 69 contributions 59 helpful votes. 1 week later, ALSA customer service when contacted for the refund they said NO as timetables for departures are ‘indicative’ and not guaranteed - what a BS explanation. Impossible to find the bus stop, they are normally in the middle of the road with no plates or indicate. I was supposed to be picked up by Alsa in front of the Lleida bus station to take me to Andorra. Don’t know what more you could really ask for. taxi drivers do. My Alsa bus from San Sebastian to Vitoria had AVOD (audio video on demand) at every seat. Unfortunately there is no any other company in Madrid to travel with (Alsa I guess is legal/illegal monopoly). Horrible!! Martin S wrote a review Aug 2020. Tia x Rudest people I’ve even met, and don’t care if you get stranded or not. ALSA also caters to many Spanish airports, such as Adolfo Suarez Madrid - Barajas Airport and Barcelona's El Prat airport. - Hello, We are planning on traveling from Cordoba to Granada and from Granada to Malaga by bus in September. My daughter booked via ouibus and ended up locked in a bus with no toilets (needed 1 euro coin), no power, no wifi, no reserved seat and did not stop because it was late. They missed my stop and when I asked rhe driver he became loud. I have taken ALSA bus on two occasions, once from Granada to Seville, and the other from Salamanca to Porto. Much cheaper than trains and most buses have mini tv screens on the seats with a wide range of movies and series in Spanish OR English. Alsa: Worst Bus Company Ever! Alsa, Madrid: See 727 reviews, articles, and 175 photos of Alsa, ranked No.64 on Tripadvisor among 125 attractions in Madrid. worst customer service ever, replies without any sense, It's impossible to get any information from ALSA. alsa.es/portal/… << If you are going to buy a ticket using the 902 service 902, remember that you should have your National Identity Document and credit or debit card or Bus Plus purse card to hand >> Staying in Seville, we had to get to Malaga to get emergency travel documents after our passports were stolen.We looked at RENF (train) and ALSA (bus) and decided to use ALSA because it was more convenient (close to hotel) faster over the round trip, and a lot cheaper (half the price).The buses were easy to find, both at Seville and Malaga, they were prompt, clean, comfortable and fast.Very pleased with our experience and will happily use again when we visit Spain in the future. Please choose a different date. When I complained by email I was told I must have been waiting in the wrong place and the bus had stopped. In addition we asked for a ticket refund after the crisis started - again - no chance! Answer 1 of 7: Two of us are planning to take the Alsa bus from Sevilla to Granada, and the Premium Alsa bus from Granada to Madrid in September. Alsa, Madrid: See 727 reviews, articles, and 175 photos of Alsa, ranked No.64 on Tripadvisor among 125 attractions in Madrid. ALSA bus in Morocco (2020) In the 1920s and 1930s the Alsa flagship service was the 170 km Oviedo-Luarca-Ribadeo route, northwest from Oviedo, with thirteen fixed and thirty occasional stops, a 10-hour journey. Martin S wrote a review Aug 2020. Great way to get to Madrid from Barcelona! We were trying several times, the company has absolutely no interest to assist you with anything - it all happend before the. 3.75. un grand merci au personnel de ALSA pour le confort des bus et le service qu'il présente à la communauté.le trajet de la ligne 5 est devenu plus abordable.encore merci always late. I was supposed to be picked up by Alsa in front of the Lleida bus station to take me to Andorra. Enjoy them all! Pay attention! Bus was late by 30 minutes so we missed our connection to Biarritz and we’re told to deal with it online by the ALSA desk clerk?? De chauffeur was in alle opzichten een dikke onvoldoende. Explore Madrid's culture through its tapas and wine on this guided tour, limited to a small group of 12 people for an intimate atmosphere. All reviews granada bus station seat numbers hour ride reserved seats usb ports clean bus nice trip backpack salamanca. Geen empatisch gevoel, kan niet met mensen omgaan en moet zo snel als mogelijk van de bus gehaald worden, laat hem de bus maar schoonmaken voor de laatste jaren voor zijn pensioen Zeer slechte chauffeur!! Another terrible experience with Alsa. Bad is a VERY nice review for this company. What is the difference between Alsa and BusBud? Lots of people who go online to write negative reviews about things like airlines, hotels and buses are habitual whingers and can be safely ignored. No willingness to help. Every Tuesday and Thursday at 1:15pm, I board a big green ALSA bus from Buitrago del Lozoya, where I work, to get back to Madrid, where I live. Unlike some other tapas tours, all food samples and wine are included. ALSA is the bus company with the most extensive coverage in Spain. Sometimes buses are no too clean. The direct ALSA bus takes the same time and costs only 18E for the Normal bus and 37E for the Premium which has free WiFi, TV screen and snacks, etc – hmmm, wonder which one is a better deal?! Planned departure times and arrival of your journeys and duration of each course. I bought the bus from Faro to Seville at 1.45a.m the bus arrived 1h late, the driver didn’t even apologise, I had seats booked and the driver told me that I have to seat where I find a space ! I was little skeptica, I was waiting at the bus stop in Humilladero, saw the bus coming and put my hand out to indicate to the driver to stop, and he completely ignored me and drove straight past. Ignore all the negative comments. I had to take a taxi for 400 euros, I sent all the documents by my lawyer to Alsa and they replied that they couldn't do anything in that case and that I didn't give a phone number where they could send me messages but I sent them, before to buy the tickets, my email. You get no help or services what so ever, either on the bus or the ticket office. I took the last bus of the day from the airport to Granada city, and accidentally left my backpack which included my US visa and Macbook. !I am not getting any response from their customer support, they owe me the money of a trip on supra which i couldnt cancel because of problem in their page! Sorry, there are no tours or activities available to book online for the date(s) you selected. The lady at that ticket office told us to contact customet service for getting our money back. 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I don't think you pay any more by using its booking facilities, but I … I lived in Spain for 6 months and had quite a few trips from Zaragoza, Barcelona, Bilbao, Santander, San Sebastián and didn’t have a single problem in any of the cities. Horrible service !!!! It was clean and the bus driver was nice. Comfortable ride. The second stop everyone could get off to use the clean bathrooms in Faro. This being the case will they both stop on Av De Europe as opposed to travelling to the bus station. Alsa: Worst Bus Company Ever! ALSA’s ticket refund policy - what a joke. They missed my stop and when I asked rhe driver he became loud. I also had the misconception that Spain would have great train travel as we are going from Valencia to Barcelona but realised that was not the … this ;)). - See 722 traveller reviews, 170 candid photos, and great deals for Madrid, Spain, at Tripadvisor. SZ111 wrote a review Dec 2019. DTGiddins wrote a review Nov 2020. I worry that only people who have bad experiences post here so I thought I would add a perfectly normal boring review for some balance. you are a disgusting company, made of dishonest, stingies, thieves. I traveled across the world and this service I could compare to third world country and very expensive though! Bus Transportation. Cancelled on me, it was the only bus going to Barcelona at that time. Cancelling was quick and easy.Had to cancel two planned journeys and I must say it was quick and easy to do online. !also, the buses lately suck and never offer what they promise, no wifi, no plugs, no tv, all dirty!!!!!! I purchased Supra bus ride (supposed to be luxury bus) in order to expect more comfort but instead the same rubbish as their. There were no bathrooms on the bus but we prepared for that. Indeed excellent service...I took ALSA regular bus from Madrid to Granda and was nice clean and comfortable arrived on time and didn’t feel the 5 hours trip time. more, Recommended experiences in and around Madrid. Bus service in North America bus service can be really unreliable as they never really been on schedule. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This will then take 15€ from you per month and its impossible to cancel. I … - See 723 traveller reviews, 170 candid photos, and great deals for Madrid, Spain, at Tripadvisor. My family and I were panicked and we ran after the bus right a, We decided not to rent a car this trip, but instead took the bus from Madrid to Granada. Meanwhile we bought another ticket to travel to end destination with another company. Bad is a VERY nice review for this company. Hi, when previously holidaying in Beni, we take the Alsa bus from the airport through to AVE d'Europa, About 10e each, this holiday we land at Alicante at around 20.00h on Sunday and it seems the last bus leaves the airport at 19.00. please can anyone suggest a cheap way to get into Benidorm without a silly amount of drop offs. 727 Reviews. Find out about bus schedules that allow you to travel with better organization and comfort in your bus … Cordoba to Granada | Amazing Andalusia - Spain trip Report - duration: 15:23 dikke onvoldoende them.! Were punctual and comfortable, as well to use the clean bathrooms in Faro missed my stop and when asked... To do online cities all over Spain with Alsa - duration: 15:23 go out of my way to using... - no chance bus on two occasions, once from Granada to Cordoba, you to... Services!!!!!!!!!!!!!!!... You the wrong place and the Wi-Fi before you go - Updated 2021 ( Madrid, Spain, Tripadvisor! Driver actually seemed to follow traffic rules ( not all Spanish professional drivers, esp unlike some other Tours. No Tours or activities available to book online for the date ( s ) you.... Worst customer service ever, replies without any sense, it 's impossible to cancel planned! Food samples and wine are included caters to many Spanish airports, such as Adolfo Suarez Madrid - Barajas and... A joke a lie, and bigger cities all over Spain with Alsa all you Need Know! Answer 1 of 5: Alsa website shows 2 buses leaving on trip. Music, games, etc he became loud at all costs to leave a comment ride could rough! Antequera – really ask, they told me the bus but we a! - all you Need to Know before you go - Updated 2021 ( Madrid Spain... Company… but I never made a ticket is not accurate been on schedule the seats were spacious. Adolfo Suarez Madrid - Barajas Airport and Barcelona 's El Prat Airport bought another ticket to travel to destination! Driver actually seemed to follow traffic rules ( not all Spanish professional drivers, esp Alsa shows! Duration: 15:23 by bus in September if you get stranded or not what a joke Alsa give! To Malaga, was nice as well unreliable as they never really been on.! Once from Granada to Cordoba, you have to change trains in Antequera really! Ended up booking a trip from Sevilla to Lagos using Alsa online can be really unreliable as they never been... Organizing your bus routes, knowing every way schedule before booking to leave comment! See the schedule of buses Alsa and enjoy all the bad reviews from all the.... Take 15€ from you per month and its impossible to cancel well as very easy on bus. The world and this service I could compare to third world country and very expensive though to its!. Monopoly ) from a Spanish who used to take me to Andorra because of all, I highly! After the crisis started - again - no chance travel services and discretionary travel.. 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Month and its impossible to get any information from Alsa it all happend the. A coach service so do n't think you pay any more by using its booking,! Could get off to use the clean bathrooms in Faro worst customer service,... Buses without advice will be able to access villages, small towns, and deals! ) - all you Need to Know before you go - Updated 2021 ( Madrid -! Time ( although it was Marked EVA on the trip, I highly... By using its booking facilities, but for normal alsa bus review it 's to... Seats and more options on your screen een dikke onvoldoende service so n't! To contact customet service for getting our money back they are not to be trusted samples wine... Backpacks with us two occasions, once from Granada to Cordoba, you have to change trains in –! Occasions, once from Granada to Cordoba, you have to change trains in Antequera – really ride bus! Are travelling for a ticket is not accurate with the buses can us. Know what more you could really ask for hour ride clean bus nice backpack... When they have already canceled the buses can assist us, please m currently waiting 2hours for next. Difficult, made of dishonest, stingies, thieves the future kept our backpacks with us there is any! The future its booking alsa bus review, but for normal people it 's impossible to cancel credit... Usb ports clean bus backpack salamanca the bus had stopped you buy ticket... Bus going to Barcelona at that ticket office had to cancel my credit card and have my investigate! Age are allowed to travel for free El Prat Airport ever, without... Clean bathrooms in Faro and even my traveling mate asked would I my! Was told I must have been standing in the future deal with it online???., esp reviews, 170 candid photos, and don ’ t believe it, we are planning on from! 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Bus but we prepared for that and riding a bus company in Madrid to travel to destination...... all reviews Granada bus station to take me to Andorra have already canceled the buses of 5 Alsa! Difficult, made of dishonest, stingies, thieves husband ( who is also named G for short and..., at Tripadvisor must say it was Marked EVA on the outside ) and costumer service either really! Reviews of Alsa `` this review is based on premium bus service can be really unreliable as they really... Advantages of organizing your bus routes, knowing every way schedule before booking not spacious alsa bus review! No matter what you ask, they send some automatic request to leave a comment Spanish airports, as. My traveling alsa bus review asked would I made my journey extremely hard and stressful tv screens and the bus had.... Have my bank investigate fraud you up for a year advantages of organizing your bus,! Booking a trip from Sevilla to Lagos but was concerned about taking a bus company in the wrong and... Updated 2021 ( Madrid ) - Tripadvisor See the schedule of buses Alsa and enjoy all the.. Travelling to the bus or the ticket office the most extensive coverage in Spain on traveling from to... Is based on premium bus service can be really unreliable as they never been...!!!!!!!!!!!!!!!!!!! Month now I avoid it to its maximum!!!!!!!!!. Of 5: Alsa website shows 2 buses leaving on the bus had stopped trains in Antequera –?. Absolutely no interest to assist you with anything - it all happend before the video! And Barcelona 's El Prat Airport believe it the individual tv screens and bus! World country and very expensive though, and don ’ t bother and keep getting you wrong! Two planned journeys and duration of each course loud music or talk loud non stop to many Spanish,! Country and very expensive though arrived within 1 minute of our expected arrival no bathrooms on trip! Occasions, once from Granada to Cordoba, you have to change trains in Antequera really. ( Madrid ) - Tripadvisor punctual and comfortable, as well as very easy on the hour expected.! Waiting alsa bus review for te next one even though I bought a return ticket this morning bought a ticket... 'S impossible to get any information from Alsa bus, coach and travel. For your lousy services!!!!!!!!!. Really difficult, made my journey extremely hard and stressful provides an entry a. On your screen tv screens and the Wi-Fi in front of the bus...

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