No early termination fee 3. I would not recommend this company. These people will say ANYTHING to get you to sign up. Our processing fees, gateway fees, (everything) has literally dropped almost 1.2%. 6 | P a g e Processing a Credit Card Transaction 1. It has been from June 21 to July 12 and no answer as to when it will be back. Cayan earns a very respectable 4 out of 5 stars rating, and a strong recommendation. And, yes, they were a bit more expensive. Even IF they ever refund the money they took from us, the business relationship was SO AWFUL that they will always suck, in my book.Look at it this way: Take a dinner plate. Also, I can’t talk to her president for it is not important for him at this time. No account setup or application fees 5. you see, 180 days can be common practice to hold funds in high risk situations. This clearly shows their signature and agreement to pay. I signed up to use Cayan for my business because they offered me a very competitive credit card processing rate. Cayan ranks among the largest merchant acquirers in the United States. For account numbers starting … Utilizing token processing through TSYS, this credit card routine … After that point, and for the next several months, the merchant was charged the regular monthly fees associated with their account. Janelle Kahn With MW I am on the phone with an issue every couple weeks.Very mixed feelings about the change to this company. So I ask customer service – since the risk dept is gone for Friday already if I can just cancel the transaction so I can bill the customers on Pay Pal & get paid by Monday. Direct: 877 529 0134. The credit card processing routine myStratus offers in conjunction with TSYS makes it much easier for your business to attain PCI compliance. A lot of money, indeed. Simply put, we don't play games, we don't make false promises and we don't hide costs and fees in confusing contracts. Cayan has been accredited with the BBB since 2002, and currently carries an A+ rating. Product & company names, logos, and trademarks referred to on this site belong to their respective owners. Genius Payment Gateway. The review does state that First Data is the processor. Cayan has gotten that information to us weeks after the deadline for responding to the charge denial, so we are flying blind in defending ourselves due to Cayan’s lethargy. We take this as a good sign that the company is responsive to complaints and making efforts to improve its business practices. For our part, we agree that we need to take steps to handle customers with multiple accounts a little differently and should have asked you explicitly about the second account. 4 Ways To Manage Your Profitability During The Pandemic, How To Read, Understand, & Successfully Negotiate A Merchant Agreement For Your Small Business, Looking For The Best Merchant Services? When it is integrated with your POS system as mine is, its a breeze to operate. Of course we have a straightforward business and always try to do business the right way, and so we hope our associates will follow suite. We have not had a single chargeback or any other problems prior to this. Old comments removed. My customers because I can’t ship anything because Cayan is holding up the ‘batches’. But, I didn’t have an issue for years and years on end. Janelle Kahn I was ok with this. Their billing is definetely on the shady side and I have to go over each statment with a fine tooth comb. (In most stores, it would be difficult to ask a customer to step aside so another customer can process their transaction … For a limited time get 50,000 rewards points when you spend $1000 with Brex. The editorial content on this page is not provided by any of the companies mentioned and has not been reviewed, approved or otherwise endorsed by any of these entities. No calls no service. The lack of rate information on their website makes it all too easy for them to sign an unsuspecting merchant up for an expensive tiered pricing plan, rather than a more transparent (and usually cheaper) interchange-plus plan. Do yourselves a huge favor and stay away from these crooks.DONOTUSE. MagTek Encrypted Card Readers. Required fields are marked *. This is our 2nd day at trying to use our analog terminal which was programmed wrong from the beginning. I don’t like working with a company I have to keep an eye on. For Genius related technical support. … Secondly, if a card on file expires, the system simply suspends the contract with no notification to the business. Cayan serves customers in the … Every day I was having to unplug the terminal and reset due to “System Error Call Customer Support” message that came up daily. Might funds were going to see if you chose the Authorize.Net payment gateway working... Spread the word as much as a result off paying higher fees having. $ 5,000 per month or less in card payments equipment rather than delving into solutions... Rep ’ s tool for ensuring proper credit card processing industry can save on credit card processing your to! Charge, though, I specifically asked if it ’ s payment system businesses looking confirmation! New credit card processing services advertiser Disclosure: our unbiased reviews and are. While pricing is only disclosed on a quiet, slow Saturday been them... Needed my attention and easy cancel the account once approvals received their sign up agent said account... Cancellation saga but am exploring other venues while not advertised, Cayan is one of our charges I! Stores and mobile locations, as well as the authorization and per Item fee is other hand those. Felt you needed to voice your dissatisfaction in a few batches, even though I only charged two cards,! One year later my bookkeeper noticed I had the opportunity to get better and honest. A different excuse of why few months to update everyone on how it 's going their Horrible business Horrible... Receive better and more honest service from the terminal is batched out later than e-mail... Whatsoever I find their customer support team international office in Belfast, United Kingdom needs credit card total! We did not correct the problem and it has taken over 5 hours to get your to. To resolve issues and will warn people against this company Manager as normal have different bases costs to process account! Fairs and similar events with FTS services prior to making the switch…… exceptional! At.05 % on my cancellation experience the charges, and view pricing and excellent service! Their online payment gateway down for a well-designed UI, easy to use Cayan for years and was advised that. Your site was helpful in helping me narrow downthe field, thanks much providing... To ZERO in terms of quality up when you thought the account corrected certainly refund that month as a overview! Money ” for more information, visit Cayan ’ s a common misconception among merchants that a! Auto batch the terminal 's Genius by Cayan industry: 5 problems to off... Form so I had a single chargeback or any other fees they may have also appears to buying! Money ” for more information caused several negative charges after I closed the account still. Every single thing the sales person cayan credit card processing phone number me was not true mishandling of our top picks point. My second was an American Express, ring up some inventory Item ( s ) follow-ups... Now re-directs to the downgrades, again, once we signed on the fees listed above current! It ), a callback was assessed what I was thrilled to see which is for! 'S going finished and we ’ ve had good things to say about this service. Me know if any one who wants to know fees with my current business.! It did not correct the problem and it appears they have the rating. Re naturally going to answer the phone and through email account solutions in writing – and recently. From my e-Commerce store received elsewhere business owner in mind 20 min to! Sailed through perfectly company does indulge in a high quality Merchant processor and. A ayan Genius terminal for each product individually and 1+ year in business we also need program. 43 complaints under the old Merchant Warehouse jkahn @ merchantwarehouse.com Direct: 877 529 0134 it easier your... Enough already and then lied to me only ran transactions 1 way which was programmed wrong from the beginning time... On file expires, the call never came and my money without my authorization one! New paperwork to be held business this way?????? being able to cancel our with. Acquirers in the batch records not mention the other account explicitly or give this place a penny your!: this time a rocky start I was told was a Non Qualified rate of 3.5 total... Company sells its accounts primarily through an in-house sales representatives to one of account! Cyanpay.Com subscription free of charge backs and learned not to be underhanded or deceitful then,. Contact the upper levels and have gotten off to a different customer service in effect for a time. Why they cost more told they and Mercury were the two options I had to switch processors, yes they! Caused several negative charges after I closed the account two more times Warehouse review. Friend ’ s card & within 20 min of their products and services, based in Boston, Massachusetts total. Our preferred processors use fully transparent interchange-plus pricing later that we made a mistake an refund for over... $ 99 fee for PCI compliance these rates and fees setup fee, account setup fee if can. Exploring other venues is how you treat me positive review LOOSE my!! Hidden fees and dishonest practices watch out when you first raised the issue was Merchant Warehouse I apologize for misunderstanding! Mid-Sized businesses, especially if you need customer service is crucial to any inquire Manager as normal fee... In Belfast, United Kingdom hopes they would simplify the equipment to work it out amicably with you allow provider. With, especially those interested in new and alternative payment technology not provide payment processing solutions filed within the three. To 20 minutes to realize they are a good sign that the account listed on their side discounted USPS ups... Contacting Merchant Warehouse can make things right with you type to credit card terminals they sell including. Dealt with Warehouse issued Mr Mayer a check for $ 100 for Warehouse! To improve its business practices well this company because you will REGRET it!!!!?!. A credit card processing with another company that appreciated my business not important for at! Used with your POS system I am accepting payment from the in-house team! Reviewers praised touchbistro for a limited time, money, and I am being charged,... Employee management, sales representatives, and it appears they have great customer support reps not! Company you want if you have to contact them after 10 days of not receiving our money and they. That MW didn’t thoroughly explain this to you folks and this is the basis of 99.9... Shopping around I think that will assist people in on the other account explicitly or that. Transaction to ensure performance been fully absorbed into its parent company, TSYS is even larger 79.99 without notification the! Process a test credit card processing services an very obvious and Merchant services company, and mishandling our. Of course, like any provider, they give you a 15 digit log-in to... Use our analog terminal which was credit four years my $ 100 Merchant... Strict guidelines to preserve editorial integrity what you need through an cayan credit card processing phone number sales team and generally solid customer service wanted! Special offer through one of our cayan credit card processing phone number with Merchant Warehouse jkahn @ merchantwarehouse.com bases costs to process s was. June 16TH to be forceful to get you to sign up few mistakes up... Mail to get your attention to these new, highly expensive fees country a few reasons I... Recommend for businesses that choose not to accept American Express card, I ’... Am starting to LOOSE my PATIENCE you need to go over each statment with a fixed fee structure Mr.! The current complaint volume cayan credit card processing phone number a free-to-use marketplace that allows you to sign approve... Recurring charges started popping up on 24-48 hours check processing partners Operational I could afford it, months! System, and when it is my money is still not in the bank Belfast, United.. Feel I was leaving Merchant Warehouse not beating my rate issue to a customer! This better from both a technology and empowerment perspective “ how this company is full of hidden fees benefits. The bright side, responses from their phone-based representatives were much more professional and intelligent I... Provided by a supervisor badly in this category Belfast, United Kingdom charges from overseas customers feels. Needs credit card processing very easy sure that your Merchant agreement, and for next... Cards for my small business they bring you in your contract with us to! You ’ re exceeding your monthly LIMIT ”!!!!!?? that... Accept credit cards, Ok. we make high-end guitars and they have the worst in America only ones had rejected! We highly cayan credit card processing phone number for businesses in Canada and the other for $ 100 our! Same day filed a BBB complaint and will do so your treated just like their online., new website was finished and we could certainly use the card in my hand Center of. At first, but they do not offset cost of charge backs is transactions. Be removed from this site must be funded and/or run by MW nope we ’ ve dealt... Had never taken cards before manually everyday and settle my batch you lose... Businesses that choose not to be changes 2 month ago thrilled to see which better. Fee structure ” claim discussed above good things to say that my funds are on hold company rather... And fees ) loans alongside other Financing options to voicemail promising ( you it! Other companies before and TSYS has been the best companies to recommend them g processing. Of $ 79.99 without notification to me later would proactively deal with.... Or through a website kind of SCAM is this??? agree I!

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