Dear Guest, Due to the current sanitary COVID-19 situation we are all living in, we want to inform that Casa Malca is redesigning all its hygiene processes to guarantee new security measures within our installations for all our guests, customers, commercial associates and staff; with the objective of fulfilling the stablished norm. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. Weddings. We were offered drinks in order to stay, but we have had enough. We appreciate your comment and hope to receive you again in the future. While we no longer allow visitors to take photos inside the lobby, reception and main entrance walkway, we feel that there is still an abundance of amazing photo opportunities at our beach club, like the many gigantic art sculptures, the fantastic green tunel facing the ocean, our 180 meters of ocean front and 3 amazing restaurants. All rights reserved. I mean the wait is just horrible! Perhaps they were extremely booked however the communication of this was done in a low service way. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. The quality of food at the hotel was actually good, but again, lack of service ruined the dining experience. They truly need to focus on raising their service standards or bring in hospitality experts to mange this place...absolutely terrible service! We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. Because of that, the main entrance, lobby and reception are for exclusive access to our guests. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. We feel that there is still an abundance of amazing photo opportunities at our beach club, like the many gigantic art sculptures, the fanstastic green tunel facing the ocean, our 180 meters of ocean front and 3 amazing restaurants. You can only access your trip information and Expedia Rewards points from the Expedia site you booked on. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Every beach club I visited in Tulum also had a minimum spending amount, typically $30-$50 USD. Casa Malca, Habitas Tulum, and Mulkan Resort are other well-known eco-resorts that actually offer amenities that we are accustomed to in 2019 and who’s experiences are far more chic. After spending $250pesos just on the taxi to get all the way down there, we were horrified when we arrived and were told it would be $200 US DOLLARS! Day pass was $100 per person with $50 redeemable on food/drink. From the staff, to the decor, to the food, and the beach experience - Casa Malca does a great job. Surrounded by nature and the charm of the Mexican Caribbean, Casa Malca is the ideal destination to celebrate your wedding in Tulum. Casa Malca: The Perfect Day Stay-cation! I was excited to visit here. We also offer a wide selection of food and drinks to indulge in while you relax with us at the most pristine and secluded beach in Tulum. This place is over priced and really not worth it. Please see our partners for more details. The fact that they charge SO much and don’t even let you see the two main attractions is honestly vile. Day pass was $100 per person with $50 redeemable on food/drink. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. PRICE RANGE $391 - $772 (Based on Average Rates for a Standard Room) We asked for towels, but took another 30 minutes. We can't tell if you're a human or a bot. As of Jan 12, 2021, prices found for a 1-night stay for 2 adults at Casa Malca on Jan 24, 2021 start from $667, excluding taxes and fees. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The managers were also rude! Hello Travelflyhome, we thank you for taking the time to leave this review. Neither of us had any cash left after spending it all just to get in, so we had to take a taxi to an ATM, then come back and tip our waiter... completely crazy and inconvenient that an establishment of this stature doesn’t even allow credit credit card tips? We waited like 45 minutes for sushi, but there’s only 2 tables at the restaurant. What they didn't tell us or better what they said was you can use everything except for the pool and lobby( everything is basically 2 restaurant wanna be, only outdoor seating, It is a tourist trap scam scam scam. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. (Thursday at 11am). Again nice, great vibes. Best regards, Watch out people if you intend to come experience this place as a day visit DON'T DON'T AND DON'T, it believe this is gonna be my worst review to post yet. Our main priority is to make sure that our hotel guests are comfortable, happy and have the proper respect for their privacy and because of that, we decided to make the main entrance, lobby, reception and swimming pools, areas only and exclusively for hotel guests.We also have now a special entrance for our visitors. Don't be scared away by the big ticket entrance fee, it is well worth it. Casa Malca, Tulum: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 170 hotels in Tulum and rated 4 of 5 at Tripadvisor. They tell you you can't use the lobby and pool. There are 4 ways to get from Cancún to Casa Malca, Tulum by bus or car. Do not come here if you are not staying in the hotel. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. - See 463 traveller reviews, 702 candid photos, and great deals for Casa Malca at Tripadvisor. My fiancé and I came to Casa Malca for a 5 day stay over the Christmas/New Year holiday. Casa Malca, Tulum: See 454 traveller reviews, 864 user photos and best deals for Casa Malca, ranked #56 of 171 Tulum hotels, rated 4 of 5 at Tripadvisor. Hector Castellanos, Guest Services / Front Office at Casa Malca, responded to this review. However, Casa Malca differs because $45.50 is simply the entry fee and the other $45.50 can be spent however you desire at the restaurant and beach club. Went for day passes to Azulik and Casa Malca prior so perhaps my standards were high. We came in and got a day bed with an amazing view. Happy Sunday Krewe! $100 US dollars each person , 50 for full access to the beach club ,then, the other 50 credit goes to the restaurant/ bar and if you don’t use it ,you lose it. Don’t waste your time coming here if you aren’t staying on the actual hotel property. After this incident our server was no where to be seen. So day visit you pay 105 us $ each. Taxes and fees that are shown are estimates only. Any reviews I read said you were welcomed warmly for a day pass....... that wasn’t my experience. I’m sorry. Members can access discounts and special features. (Thursday at 11am). This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. There are 3 meeting rooms available. Casa Malca, Tulum: 433 Hotel Reviews, 828 traveller photos, and great deals for Casa Malca, ranked #53 of 165 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Not to mention we Specifically came for dinner with less than an hour of sunlight left, so the fact that they still had the audacity to charge us for a full “day pass” for the pool, when all we wanted was to go to the restaurant was completely absurd. Please check you have entered your email address correctly. Hello Thewolfdad, thank you for visiting us and for taking the time to give us your feedback. Normally I promote Mexico and suggest places to lodge, but this one is a hard pass. Hola, elegantLizzet.Thank you for your review, as you mentioned and in order to keep our guests privacy, Casa Malca requires a minimum consumption of $2,000 mexican pesos per person either you access from the beach or the main entrance.Regarding your comments we will consider them to improve our service. more. Spa services, a terrace, and tour/ticket assistance are also featured at Casa Malca. I’ve traveled to many places in Mexico and stayed at resorts, hotels, all-inclusive, etc. I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. I was able to get one meal and a drink before adding more money. (Thursday at 11am). This visit left us with a sour taste of Tulum, but mostly a big disappointment. The quality of service has a lot to be desire. Wanna know the best Tulum Instagram spots? Casa Malca offers its guests an indoor pool, an outdoor pool, and complimentary bicycles. If you’re looking to take Instagram pictures here don't even try if you aren't a guest at this hotel, they will try to charge you extra in addition to the fee you pay to get in. We came to Casa Malca based on the recommendation of a friend. We came here for pictures and we paid the money and got in. To finish creating your account, please click the link we just sent to. Hotels near Yaan Wellness Energy Healing Spa, Hotels near Full View Kitesurfing & Watersports, Hotels near Mirko & Luna Candlelight Yoga Tulum Mexico, Hotels near (PCM) Playa Del Carmen Airport, Hotels near Universidad Tecnologica Regional del Sur, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 13 websites. You can enjoy a drink at the bar/lounge. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. You have to ask a million times before something seems to happen. I went on a Saturday a little after noon maybe. Book Casa Malca, Tulum on Tripadvisor: See 461 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Best regards. As you know, I went to Mexico for New Years and it was trip that was needed. We literally paid $50 just to enter a restaurant to spend more money to eat at said restaurant.I will say the food and service was good- but NOT good enough for how expensive it was. We came to Casa Malca based on the recommendation of a friend. !If you’re coming here for the art & pics, wait until later In the evening and come in thru the beach or side entrance. There are other less expensive beach clubs around that are nice and relaxing.Try Colo Tulum. Great scenery though ,but you can get that at papaya playa beach club. Also service/gratuity is NOT included whatsoever and then after dinner the waiter told us he can only accept cash tips...?? All around this place is fabulous. We arrived and settled in our beach beds, we were asked to moved (by our server who I think had too much to drink the night before) not sure why we had to move, but we complied. I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. Went to the beach after wards and again major lack in service and hospitality. This information is provided at the entrance before our visitors pay their entrance fee. Please check you have entered your email address correctly before continuing. Carol Rodrigues, Marketing at Casa Malca, responded to this review. Out of $100 usd, $50 are for access to the hotel, and the other $50 are returned in the form of a consumable credit in food and beverages. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. In this post I have all the Tulum hot spots to snap some amazing photos! Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. The Experience of a Lifetime We came to Casa Malca based on the recommendation of a friend. WiFi is free in public spaces. Staff(some ) are very nice , you can tell they are overworked, stressed. Select an option below to see step-by-step directions and to compare ticket prices and travel times in Rome2rio's travel planner. Book Casa Malca, Tulum on Tripadvisor: See 447 traveller reviews, 846 candid photos, and great deals for Casa Malca, ranked #58 of 166 hotels in Tulum and rated 4 of 5 at Tripadvisor. By creating an account, I agree to the Expedia. For security reasons and in order to maintain and respect the privacy of our guests, our lobby (which is also our check-in area), and main entrance are exclusively accessible to hotel guests.Once visitors are in Casa Malca, they will be able to enjoy the beach club, lounge chairs, access to the pool and showers, as well as our 3 restaurants, and the works of art exhibited on the beach. Would not recommend spending the day there. Famous because it was Pablo’s house or part of it was? Casa Malca, Tulum: 460 Hotel Reviews, 864 traveller photos, and great deals for Casa Malca, ranked #55 of 173 hotels in Tulum and rated 4 of 5 at Tripadvisor. Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. We came in and got a day bed with an amazing view. When we asked for our second round, the server said “we needed to slow down” on the drinks, but it was just our second one! Sooooo, nice place . There are 2 restaurants on site. !just to get in and that didn’t even include the two MAIN sights (the hanging wedding dress couch & the chandelier bar). Its so beautiful! Day pass was $100 per person with $50 redeemable on food/drink. I was super busy with work and was experiencing burnout (a blog post on this will come at a later da… The last blog post I read on this place said the cover charge was about $23USD but could be applied to food/bev credit-no problem. I was excited to visit here. Day pass was $100 per person with $50 redeemable on food/drink. At our beach club, we offer a wide selection of food and drinks to indulge in while you relax with us at the most pristine and secluded beach in Tulum. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Free breakfast is served daily. One of the most impactful aspects of our stay was the amazing service we received by Crystian while relaxing at the beach. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. To be honest, I don’t think it was worth the money. Hola joelbW2596VX.Thank you for taking the time to write a detailed review regarding your last day visit to our property.We feel sorry for this inconvenience and to read that your experience was not what you expected, we have shared your comments with management and we will consider them to improve our service and standards.We hope we can have the opportunity to welcome you back soon.Regards, This is the version of our website addressed to speakers of English in the United States. It’s not worth what they charge . Unlike the other two breathtaking hotels BeTulum lacks that friendly vibe and organization. Day pass was $100 per person with $50 redeemable on food/drink. After 30 minutes we waved him down and asked for 4 cocktails; delivered in 30 minutes and we provided a very generous tip, but that a mistake. Any reviews I read said you were welcomed warmly for a day pass....... that wasn’t my experience. Review tags are currently only available for English language reviews. Best regards. Let me give you tea, if you just want pictures go through the restaurant next door and on to the house take your pictures and leave. © 2021 Expedia, Inc, an Expedia Group Company. With a capacity for weddings up to 200 people, we are the choice of the best Wedding Planners in the region and would love to be part of the beginning of this new and important chapter of your life. Planned to spend our last full day at Casa Malca and it did not disappoint! I was looking at booking this hotel for our trip next month but I was slightly turned off. Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Knowing the hype around the resort and going into this trip with high expectations, I … Book Casa Malca, Tulum on Tripadvisor: See 464 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. We were so fed up, we decided to leave and shared our concerns with management. Expedia, Inc. is not responsible for content on external Web sites. Book Casa Malca, Tulum on Tripadvisor: See 448 traveller reviews, 852 candid photos, and great deals for Casa Malca, ranked #58 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. My friend is visiting Tulum next week, but I’ve asked him to save himself a headache and refrain from visiting Casa Malca. It was unorganized, you had to wait an hour or so for a beach bed, wait a longggg time for your food/ drinks . Casa Malca sounds like it’s completely gone downhill compared to what I read about its previous days, and was by far the biggest tourist trap, waste of money, and overall disappointment of our entire trip. Hello Fredlyne C., Thank you for visiting us and for taking the time to give us your feedback. I had higher expectations based on TA reviews and hotel website. During the day, we inform at the access door before visitors pay their entrance fee, that we handle a minimum consumption of 100 usd, this includes the use of our facilities and beach club. Our main priority is to make sure that our hotel guests are comfortable, happy and have the proper respect for their privacy. I would avoid looking for a day pass here.More. Breakfast was horrible, services was slow. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. 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